The Luxury Yacht Marina, Porto Montenegro is managed by Avandel Salesforce Solutions
Porto Montenegro is one of the most luxurious yacht marina in Europe, located in Tivat, Montenegro. It is a 5 Gold Anchor marina with provisional Blue Flag status and is the first comprehensive state of the art deep water marina in the Adriatic Sea.
Porto Montenegro offers over 600 berths of all sizes – at least 130 reserved for yachts of over 30 meters – as part of a full-service community of luxury apartments, shops, restaurants and other sports and entertainment amenities. Today their marina management system is supported by Avandel Salesforce solutions to deal with all these assets and facilities.
‘’Salesforce solutions responded our ever changing needs right on time’’
IT Manager, Predrag Mılutinovic
Europe’s deepest water marina, Porto Montenegro needed a solution to meet all its requirements from residents’ needs to asset inspections. A 360 degree CRM view of marina customers, hotels, residences had to be carried out with full integration of facility management according to their needs.
Sales and Service management in cloud
With Sales Cloud and Service Cloud – Salesforce solutions that are implemented by Avandel – the entire sales and service management are automated and opened to all relevant personnel. For example, some control features are generated on Salesforce platform such as residence sales, resident references or customer service details and their expectations. All solutions were integrated with each other and all of them under Salesforce.com
Furthermore, a custom application was written on force.com for specific requirements of Porto Montenegro – such as follow up sports club membership sales or to track their ‘Unit Rental Calendar’ which is a system that allows marina residents to rent their residences when available.
Porto Montenegro manages all their facilities such as the yacht club, sports clubs and residences with Salesforce solutions and manages all their assets with Avandel’s mobile inspection app, Inspect This!. With Inspect This! – which was written on force.com – all inspections processes are automated, such as maintenance time of air conditioners or changing time of sports club treadmills. It has also saved time and costs significantly.
All jetty controls, residence sales and maintenance, every customer need and every asset and facility is managed on one single platform with Salesforce cloud solutions.
Predrag Milutinovic, IT manager of Porto Montenegro shared his comments about their choice:
‘’Avandel is a very professional company. They came in and promised the mountains to be quite honest at the time I didn’t believe they can possibly deliver all they have promised. They have delivered all they promised and more. Because of the nature of our business and all the procedures we have changed our mind many times throughout the project. They have adapted to all our requests and did not change the originally agreed upon delivery date and the price.
Avandel is a team of hard working individuals that are very well educated and have a great knowledge of Sales Force. After completing out very complicated environment I am convinced that there is no project too big for the Avandel team’’.